Social media marketing is a sword that cuts two ways. It’s easy to build a community, but can be difficult to get them to trust you. This is because there is so much garbage on the net – everyone is trying to make a fast buck.

Building trust is key to making sales. So, how do you get your community to trust you? Let’s look at some numbers to gain some insight. According to What Makes Social Media Trustworthy?, a recent study highlighted by eMarketer, a firm that tracks trends in digital media and marketing:

Just over a quarter (26%) of those polled trusted a brand product or company based on its blog posts, Twitter feed and/or Facebook updates.

BUT . . .

Approaching two-thirds (61%) trusted blog posts, Twitter and Facebook updates found on pages from someone those surveyed knew.

Social Media Marketing Message: To Get Trust You Have To . . .

Be a real person, not a company.

Remember, social media marketing is all about building relationships. And, people don’t have relationships with “companies.” People have relationships with other people. So it’s imperative to interact with your community from a human standpoint, not a corporate standpoint.

This can be as simple as signing up using a real name as your “account name,” instead of your company name.

Other Tips for Creating Trust in Social Media Marketing

Stay in contact regularly;

Don’t talk about you so much; send links to information relevant to your target markets’ lives; and

Create conversation by asking your community’s input.

If you remember your old-school social graces and apply them to the new medium that is social media marketing, you’ll have no problems getting your community to trust you – and increase sales.

What social networking sites do you use? Are you reaching your customers on Facebook, Twitter or other sites? We’d love to hear your comments.

The continued growth of search and social media marketing is creating new opportunities, but Marketers are challenged on how to effectively integrate social media into their search marketing efforts. To address this challenge, PPC Summit presents an all new conference this year “Search & Social Media Success” which will be held at the Omni Los Angeles Hotel on Sept. 21-22, 2010. 

The new sessions will teach expert, trusted strategies, and provide the tools and resources to Marketers searching to improve their campaign results. Registration is open and parties can register now before the full agenda is live to get the $400.00 early bird rate.

The ALL NEW 3 Tracks and 27 ‘How-To’ Sessions cover step-by-step instructions for creating and managing successful search engine marketing (SEM), search engine optimization (SEO) and social media marketing (SMM) campaigns.

Over the last five years, PPC Summit has trained thousands of internet marketers how to be smarter and increase their ROI using search engine marketing. Results from a recent attendee survey sent to 3500 Search Marketers, revealed the growing need for further advanced training in these areas: Google AdWords, Quality Score, Keyword Targeting, Pay Per Click, Blogging, Facebook, LinkedIn and Twitter, SEO tips and tools, Landing Pages and more.

What Marketers Will Learn:

• Leading-edge SMM (Facebook, LinkedIn, Twitter, YouTube), SEO and SEM (Google AdWords, Microsoft AdCenter, Yahoo Search Marketing) instruction, content and actionable strategies that can be implemented right away to boost ROI.
• Which SMM, SEO and SEM tools, solutions and resources to utilize to achieve higher profits, and take-away comprehensive reference guides to build an effective search and social marketing plan.
• How to get on the fast-track of successful search and social media marketing–gain answers direct from the SEM/SEO/SMM experts and build lasting relationships with peers

 Register today for the two-day pass, only $995–includes three tracks and 27 in-depth sessions, networking, breakfast, lunches, breaks, 2 comprehensive training manuals and more. For more information, visit the
PPC Summit website or call 800-507-2958.

Social media marketing has grown to such an extent that many companies are abandoning other types of marketing altogether. Proof? Ben and Jerry’s Ice Cream was the first major company to announce that it was abandoning email marketing to focus more on social media marketing.

The real “story of this story” though is not that they did this, but why they did this. As the article states:

“ . . . the iconic Vermont-based premium ice cream maker is dropping its regular email newsletter . . . after customers aired their preference to be contacted via social media channels [emphasis added].”

Only you can decide if social media marketing is the only form of marketing you want to engage in. But, it should definitely be a part of your marketing mix – for it’s a direct line to what your customers want. Following is the number one thing you can do to generate traffic – for years to come.

The #1 Social Media Marketing Tip Every Business Can Use to Get the Most Traffic

Make useful content creation the foundation of your social media campaigns. Following is why.

There are many ways to generate traffic online, eg, commenting on other blogs, article marketing, pay per click, etc. Some are more time consuming than others. But great content will always drive traffic – immediately and in the future.

This is because web surfers look for information. Two hours spent writing an in-depth blog post that answers a lot of questions those in your niche might have will get linked to over and over and over again. This generates traffic for years to come.

How Content Marketing Via Social Media Outlets Saves Time

Once you create great content and make others aware of it via social media outlets like Twitter, Facebook and LinkedIn, you can spend much less time marketing because it becomes viral. Social media users love to promote great content – for it makes them look good. This is akin to having a social media marketing sales force on payroll.

And it’s why great content – whether it’s a series of videos or a standalone blog post – should be the cornerstone of every social media marketing strategy.

Have you heard about PPC Summit’s upcoming Seach & Social two day conference coming to the Omni Los Angeles Hotel in Sept? It’s the event for marketers to learn actionable strategies for effectively integrating search and social campaigns.

A recent survey of pay-per-click advertising platform vendors by PPC Summit reveals significant shifts in paid search marketing strategies. Among them, bid management, which historically has been the cornerstone of paid search optimization, has become just one of many elements affecting the effectiveness pay-per-click (PPC) advertising programs. In line with the shift, vendors are expanding their product offerings and search marketers are altering their paid search strategies and practices.

“Historically, bid management has been focused on optimizing position and keyword costs but it has become clear that other factors affect overall ROI and competitiveness,” said Lisa Morgan, the report’s principal analyst and CEO of Strategic Rainmakers. “Although position and keyword costs remain important factors, search marketers also want to drive process and integrated marketing efficiencies.”

The 2010 PPC Management and Optimization report profiles 14 of the leading PPC management and optimization vendors that have traditionally been categorized as bid management vendors. The report also includes the results of in-depth interviews with the vendors and 27 of their agency and enterprise customers.

Only two of 14 vendors profiled in the report consider “bid management” an accurate characterization of their product offerings. The other 12 say bid management is only part of what they do because their products now provide considerably broader functionality. Although features varies from vendor to vendor, there are now three fundamental feature sets that include bid management, campaign management, and reporting.

The expanded features are typically integrated so the data collected for reporting purposes can be used to optimize bid, position, ROI, margin and other factors. The feature expansion is also affecting paid search function automation, and allows for more granular forms of conversion attribution. According to the report, the expanded functionality enables greater efficiencies at more levels that collectively improve bottom-line results.

Available now in two versions, both  profile vendors and their products, and include in-depth buyer’s guide.

- Professional Edition: for paid search practitioners, covers interviews and tool acquisition processes, outcomes, and tips for identifying and selecting paid search tools. (150+ pages for $399).

- Executive Edition: for executives and managers who oversee paid search programs,  a summarized version of the same information designed for fast readability and streamlined decision making. The Executive Version includes tips for more effectively approving and overseeing the purchase of paid search tools. (Available for $299)

To purchase the reports or to download a complimentary report preview, go to 2010 Pay Per Click (PPC) Management and Optimization report.

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Ben & Jerry’s recently made what some would consider a ballsy move? They abandoned email marketing in favor of social media. While arguments can be made on both sides — ie, it was a good move or a stupid move – that’s not the point.

The lesson here is one every business can capitalize on. What is it?

Social media marketing is not a fad; it’s here to stay. And if you haven’t jumped on the bandwagon, you’d better bet your competition has, or plans to very soon. Proof?

50-75% of Businesses Worldwide Use Social Networks (eg, Twitter, Facebook, etc.)

According to a July 2010 post on BizReport.com entitled, Survey: Small businesses find success with social networking” on BizReport.com:

Social networks are now actively used by between half and three quarters of companies worldwide for  various networking functions . . . [and] 40% of businesses globally have found new customers via social networks.

While some may argue that Ben & Jerry’s have gone a little far in their adoption of social media marketing, the argument could be made that pouring a company’s resources into a marketing method that works is just smart business.

Social Media Marketing: It’s Biggest Advantage

Social media marketing provides immediate feedback. While email can be pretty immediate, a newsletter, for example, may sit in a prospects mailbox for days or weeks before it’s read. With social media marketing (eg, Twitter), prospects are primed to respond to tweets immediately – and constantly.

Perhaps the brand manager for the giant ice cream change said it best, ie: “Developing friendship and a relationship is key for us and social media [marketing] is the best place for that.”

PPC Summit is dedicated to bringing you the latest strategies, insights, and techniques for Internet marketing.  Search marketing, search engine optimization, and social media practices are constantly evolving.  Stay up-to-date and learn about special offers with PPC Summit’s monthly email newsletter, and it’s free!

Last month PPC Summit presented the B2B Search Strategy Summit and brought together the top minds in B2B Search Marketing from Microsoft, Google, Business.com, Marketo.com, YouSendit, Enquiro, SEO-PR, TopRankMarketing.com and HubSpot during a full day of search marketing and social media strategy sharing sessions. If you missed it, you can check out the upcoming search engine marketing and social media two-day event presented by PPC Summit…Search Marketing & Social Media Success scheduled for Sept. 21-22, 2010 in Los Angeles. View press release in full here.

Nearly 150 marketers attended the B2B Search Strategy Summit to hear from search engine marketing (SEM) and social media’s elite practicioners who spent the day sharing closely guarded secrets to online marketing success. 

The strategy sessions kicked off with an opening keynote from Gord Hotchkiss, Enquiro CEO, who shared findings from the comprehensive business-to-business marketing research study — the BuyerSphere Project. Later Hotchkiss, Patricia Neuray of Business.com, Frederick Vallaeys of Google and Valerie Bolduc of Microsoft answered top-of-mind B2B Search Marketing questions during the Expert Hot Seat panel discussion moderated by Bill Barnes of Enquiro. Jay Middleton, Adobe’s Senior Worldwide Search Marketing Manager, led the afternoon keynote on “The Future of B2B Search Marketing”.  

B2B Search Strategy Summit (San Francisco June 23, 2010) - Search Marketing & Social Media Elite Joined Together for a Full Day of Strategy Sharing Sessions.

The day was full of instructive panel discussions, expert Q&A and case study lessons delving into search marketing and social media topics from keyword research, landing page optimization, paid search, search engine optimization, press release optimization and much more. 

Essential B2B Search and Social Marketing Conference Takeaways: 

• Utilize Paid Search, Search Engine Optimization (SEO), Social Media, Landing Pages and Press Release Optimization to boost Search Marketing ROI
• Get to know your audience and stay close to your customers
• Make sure sales and marketing teams are tightly integrated to ensure the sale
• Understand buyer behaviors and customer search habits to help optimize search campaigns
• Integrate Marketing and Social Media channels to further support lead generation and foster branding
• Diversify Paid Search campaigns to boost search engine marketing results
• Incorporate targeted keywords into all Marketing/Sales/Social Media communications
• Pay attention to analytics and focus on cost-per-customer rather than cost-per-lead

When most business stick their toes in the search engine marketing waters, one of the first things they hear about is search engine optimization (SEO), as it relates to content. Not a lot of talk revolves around images; but it should for, everything on your site (eg, videos, photos, etc.) can help it rank well in search engines. And, this is what search engine marketing is all about.

The first thing you should know is that search engine bots (ie, spiders) can only read (search) text. And this is why things like Flash should be kept to a minimum, or not used at all unless it’s really, really necessary to your industry (eg, you’re a web developer, animator, movie maker, etc.).

Following is a mini tutorial on how to name your site’s images so that it ranks higher in search results.

Name Images Using Keywords: For example, instead of naming a photo photo.jpg1, name it pay-per-marketing-tips.jpg (if PPC marketing is what your firm specializes in).

Use the “ALT” Tag in Your Coding: Piggybacking on the last point, add the ALT tag when you name images. This tag explains what an image file is. A completed coded image with this tag may look like this:
<img src=”images/pay-per-click-services.jpg”width=”250″ height=”135″
ALT=”ABC Firm pay per click marketing services”>

Text Surrounding Images: The text that immediately surrounds your site’s images is valuable real estate from an SEO standpoint. Hence, you should do things like put captions on all of them and use keyworded text (ie, SEO content) in this space.

If you do these three things, your images (just like your site’s content) will increase the effectiveness of your search engine marketing efforts.

AdWords or any other type of pay per click marketing, one of the best ways to increase your ROI is to learn how to write headlines that get clicked. You don’t only want headlines that get clicked through; you want headlines that get clicked and lead to sales (or gets the prospect to take some type of action, eg, subscribe, call, etc.).

Following is a simple formula used by successful SEO copywriters that you can use. Even if your writing skills are marginal, if you use this formula, you are practically guaranteed to increase your ROI (return on investment).

Marry a benefit with your main keyword phrase.

That’s it; it’s that simple. The benefit should be one that is unique to your brand AND one that your market research has shown is extremely important to your customers. This part is important because it’s easy to parrot your competitor’s ads, touting the same benefits they do. But, if your benefit is unique to your company/your brand, then it sets you apart.

You become “an industry leader,” or a “world apart.” For example, let’s say you sell ethnic candles – made from soy. You can tout the benefits of your ethnic soy candles, eg, how clean they burn, which makes them green” (eg, safe for the environment) and good for your health.

While there may be quite a few manufacturers of ethnic candles, you can set yourself apart by touting this unique benefit of your ethnic candles in every headline you write.

Your headline must “speak” to web surfers. And, if it speaks their language – and addresses the classic marketing idiom “what’s in it for me (WIIF),” you’ll be well on your way to Google AdWords pay per click marketing success. To learn more on how to fast-track your AdWords success, attend the AdWords Advantage free preview call to learn money-making tips from the experts!

A good argument can be made that landing pages should not sell. “But,” you may be thinking, “I’m spending a lot of money on Google AdWords to drive traffic to this page to make sales.” We know, we know. But, hear us out on this point.

Are You Wasting Money by Using Your Landing Page to Sell?

While Google AdWords is an excellent way to make immediate sales, is it the sale today you want, or a long-term relationship with prospects that lead to ongoing sales?

As anyone with even basic marketing experience knows, loyal customers who stick with you over the long haul are much more profitable. Why? Because you don’t have to “sell” them over and over again. They already know and trust your product/service. Hence, they are a better return on your investment.

Too many businesses make the mistake of taking the short view. And this is especially true in online marketing. They drive traffic to a landing page and immediately ask for the sale. And, while this may be great in certain situations, eg, holiday PPC campaigns, it misses the mark a lot of the time.

Pay Per Click Marketing Tip: How to Better Use Your Landing Page

“So,” you may be wondering, “what exactly should I use my landing page for?” The answer is simple, to forge a long-lasting relationship that can be worth thousands of dollars in the future sales. You can do this by educating prospects about your product or service.

For example, by offering a free booklet or free seminar on your landing page, you “hook” them first. While this is a longer route to a sale, it engages the prospect on a different level than other marketers whose main goal is to get the prospect to “Buy Now!”

And this is the real way to get a better ROI on your Google AdWords campaigns (or any other form of marketing).

Google uses a number of measures to determine how much a pay per click advertiser pays for one click. One of these ways is called a Quality Score. One way to improve your Quality Score – and pay less per click – is by properly using header tags.

Without spamming, you can use header tags to your advantage in upping your quality score. Following are some tips for doing just that.

Frequency: Some pay per click marketing experts say that you should only use one H1 tag per page (eg, on your landing page).

Sequence: Other Google AdWords pay per click marketers advise not breaking the sequence, the hierarchy of the header tag. For example, don’t use an H1 tag, followed by an H3 tag. Keep the correct sequence of H1, H2, and H3.

Keywords: Your keyword should always be included in your header tags. And again, it shouldn’t be meaningless, keyword stuffed copy. But, copy that actually helps search engines – hence, searchers – to know what a given page is all about.

In order to help with this, use Google’s AdWord Keyword Tool to help find related (secondary) keyword phrases. By using this free tool, you will not only uncover many related keywords, but you won’t have to worry about whether or not Google thinks they’re related. This tool ensures that they are in Google’s eyes.

These tips not only help you improve your Google Quality Score; they bring down your pay per click costs as well – all the while driving more targeted prospects to your site.