Ben & Jerry’s recently made what some would consider a ballsy move? They abandoned email marketing in favor of social media. While arguments can be made on both sides — ie, it was a good move or a stupid move – that’s not the point.
The lesson here is one every business can capitalize on. What is it?
Social media marketing is not a fad; it’s here to stay. And if you haven’t jumped on the bandwagon, you’d better bet your competition has, or plans to very soon. Proof?
50-75% of Businesses Worldwide Use Social Networks (eg, Twitter, Facebook, etc.)
According to a July 2010 post on BizReport.com entitled, Survey: Small businesses find success with social networking” on BizReport.com:
Social networks are now actively used by between half and three quarters of companies worldwide for various networking functions . . . [and] 40% of businesses globally have found new customers via social networks.
While some may argue that Ben & Jerry’s have gone a little far in their adoption of social media marketing, the argument could be made that pouring a company’s resources into a marketing method that works is just smart business.
Social Media Marketing: It’s Biggest Advantage
Social media marketing provides immediate feedback. While email can be pretty immediate, a newsletter, for example, may sit in a prospects mailbox for days or weeks before it’s read. With social media marketing (eg, Twitter), prospects are primed to respond to tweets immediately – and constantly.
Perhaps the brand manager for the giant ice cream change said it best, ie: “Developing friendship and a relationship is key for us and social media [marketing] is the best place for that.”
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